How are appointments scheduled?

Appointments are scheduled either by phone or in person at our office. We attempt to schedule appointments at your convenience. When possible, younger children (under 5 years old) should be seen in the morning when they are more likely to be cooperative and comfortable during their appointment. We try to reserve after school times for patients in middle or high school to minimize missing school.

What is your cancellation policy?

All scheduled appointments MUST be cancelled with a minimum of 48 business hours notification. A minimum charge of $25 will be made for failed or cancelled appointments without prior notification.

What if we miss our appointment?

Families who miss two or more appointments without proper notification may be dismissed from the practice. We realize that unexpected things can happen and will enforce this policy on a case by case basis.

What insurances do you accept?

We accept several forms of dental insurance (including Delta Dental), but cannot guarantee coverage, as we do not have a contract with your insurance company. We will happily give you an estimate of out of pocket costs prior to all treatments. Unfortunately, we cannot guarantee the accuracy of our estimates, as each insurance company and claim are unique.

Do you accept Delta Dental?

Yes, we accept Delta Dental in addition to many other insurance plans.

Do you accept credit cards?

Yes, we accept most major US credit cards.

Do I stay with my child during the appointment?

We invite you to stay with your child during the initial examination. During future appointments, we suggest you allow your child to accompany our staff through the dental experience. We can usually establish a closer rapport with your child when you are not present. Our purpose is to gain your child's confidence and overcome apprehension. However, if you choose, you are more than welcome to accompany your child to the treatment room. For the safety and privacy of all patients, other children who are not being treated should remain in the reception room with a supervising adult.

Do you offer in office sedation?

We do not perform oral or intravenous sedation in our dental office. Nitrous oxide gas is available and is often recommended for anxious patients. If your child requires extensive treatment, is of young age or has other special needs, we may suggest completing the dental treatment in the operating room under a general anesthetic.

What hospital do you use for general anesthetics?

Dr. Jones has hospital privileges at Olmsted Medical Center.

Is general anesthesia safe?

We work with ABA board-certified physician anesthesiologists and medically-directed CRNAs to administer the general anesthetic. Death and brain damage are the most feared of all anesthetic risks, but fortunately these complications are extremely rare. According to the Society of Pediatric Anesthesia, the risk of a healthy child sustaining a severe injury as a result of anesthesia is less than the risk of traveling in a car. A more detailed informed consent will be provided prior to all anesthetics.